Frequently Asked Questions

Delivery times vary by location: Beirut (1-2 days), Mount Lebanon (2-3 days), North/South Lebanon (3-4 days), and Bekaa (4-5 days). Express delivery is available for urgent orders.

Shipping is free for orders over the minimum amount in each zone. Beirut: Free over $25, Mount Lebanon: $3 (free over $35), North/South: $5 (free over $50), Bekaa: $7 (free over $60).

Yes! Once your order ships, you'll receive a tracking number via SMS and email. You can also track your order in your account dashboard.

We accept Whish Money QR payments and Cash on Delivery (COD). All online payments are processed securely through our encrypted payment system.

Absolutely! We use industry-standard SSL encryption and never store your payment details. All transactions are processed through secure, certified payment gateways.

With COD, you pay in cash when your order is delivered. Please have the exact amount ready as delivery personnel may not carry change.

Yes! All our soaps and oils are made with premium natural ingredients. We avoid harsh chemicals, sulfates, and parabens. Each product page lists complete ingredients.

Our handmade soaps last 12-18 months when stored properly in a cool, dry place. Natural oils should be used within 6-12 months. All products show expiration dates.

Many of our products are formulated for sensitive skin, but we recommend patch testing first. Check product descriptions for specific skin type recommendations.

We offer 30-day returns for unopened products in original packaging. For defective items or shipping damage, we provide full refunds or exchanges. See our Returns page for details.

You can reach us via our contact form, WhatsApp (+961 70 123 456), or email (info@hatan.app). We respond within 24 hours on business days.

We guarantee the quality of all our products. If you're not satisfied or receive a defective item, we'll provide a full refund or replacement within 30 days.

We use advanced encryption and follow strict privacy policies. Your data is never shared with third parties without consent. See our Privacy Policy for complete details.

Use a strong, unique password and never share your login details. Enable two-factor authentication if available, and log out from shared devices.

Our products are handcrafted in small batches using traditional methods and premium natural ingredients. Each item is carefully made with love for natural beauty and sustainability.

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