Submit return request with order details and reason
| Timeframe | Action |
|---|---|
Within 24 hours | Return request reviewed and approved/denied |
Within 48 hours | Return shipping instructions sent |
Within 7 days | Items must be shipped back to us |
Within 5-7 business days | Refund processed after inspection |
You have 30 days from the date of purchase to initiate a return for most items. Defective products can be returned any time.
We provide free return shipping for defective items or our mistakes. For other returns, return shipping cost is the customer's responsibility.
Refunds are processed to your original payment method. COD orders receive bank transfer or store credit as preferred.
Yes, you can return individual items from your order. The refund will be calculated based on the returned items only.
Currently, we only process returns within Lebanon. International customers should contact support for assistance.
Get your money back for eligible items
Swap for a different product or size
Our customer service team is ready to help with your return questions.